Shipping & returns
How we process, package, and ship your order plus our policy on returns, replacements, and damaged or incorrect items.
Trusted Quality
Every order from Excalibur Peptides is carefully prepared, inspected, and shipped with the utmost care. We stand behind the quality and purity of every product we deliver, backed by lot-specific documentation on every batch.
Shipping Options
Choose a shipping method at checkout. Rates and transit times are shown clearly in your cart before you pay — no surprises at checkout.
FedEx 2-Day Shipping
Expected delivery within 48 hours after dispatch within the contiguous United States. Carrier scans and rural routes may add a day in isolated cases.
Complimentary on orders over $50; a flat $15 rate applies to orders below that threshold.
- Orders placed before 4:00 PM Eastern Time (EST), Monday through Friday, ship the same business day.
- Orders placed after the cutoff, on weekends, or on U.S. federal holidays are processed the next business day.
- You’ll receive an email confirmation the moment your order is received, and a second email with tracking as soon as it ships.
Refunds & Returns
Because of the sensitive, temperature-controlled nature of our products, all sales are final once an order has been placed. We’re unable to accept returns or issue refunds for change-of-mind cancellations. If something arrives wrong, damaged, or missing, see “Damage or Fulfillment Errors” below — we’ll make it right.
Delivered Packages
Once a shipment is marked “Delivered” by the carrier, responsibility for the physical package transfers to the customer. Excalibur Peptides is not responsible for packages lost or stolen after delivery confirmation, including theft from porches, mailrooms, front desks, or lockers. We’d still encourage you to reach out if this happens — we’re glad to help however we can, even outside our formal policy.
Damage or fulfillment errors
If we made a mistake wrong item, missing item, or damage that occurred in transit before delivery we want to fix it. Just notify us within seven (7) calendar days of the carrier’s delivery date so we can verify and resolve the claim quickly. This window helps us process claims fairly and efficiently for every customer.
Filing a Claim for a Damaged or Missing Vial
If your order arrives with a damaged or missing vial, here’s what to do:
Record and Photograph
Record an unboxing video and photograph the packaging, contents, and packing slip.
Email us within 7 days.
Send all documentation to support@excaliburpeptides.com with your order number within 7 calendar days of delivery.
Get Replacement
Upon claim verification, we’ll discreetly ship replacement items.
Required Documentation
To process your claim quickly, please include: an unboxing video, photos of the external packaging, the contents, and the packing slip. Complete documentation helps us resolve claims faster on your behalf.
Resolution
Once we’ve confirmed an eligible shipping or fulfillment error, we’ll issue a replacement of the affected item(s) at no cost to you. Because of regulatory requirements around these products, cash refunds and store credit aren’t available but a verified error will always be made right with a replacement.
Chargebacks
If you have any concern about your order, please reach out to our support team first we resolve the vast majority of issues directly and quickly. Filing a chargeback before contacting us can delay resolution and may affect your ability to order with us in future.
Our Commitment
Excalibur Peptides is committed to accurate fulfillment, careful handling, and timely shipment of every order. These policies exist to keep things fair and consistent for every customer. By placing an order with Excalibur Peptides, you agree to the terms above.
Questions About Your Order?
Our support team is here to help with any shipping or order-related questions.
📧 support@excalibur-peptides.com
📍 Proudly based in St. Johns, FL